Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
HOW DO I CONTACT YOUR BUSINESS, LLC?
Email YourBusinessSC@gmail.com or text (843) 557-9079. Please include your order number when contacting us about an existing order.
Please allow up to 48 hours for a response. Order questions should be sent by email or text rather than posted on social media, as social media is not continuously monitored for customer-service inquiries.
WHERE ARE YOU LOCATED?
Your Business, LLC is located at 1058 Yeamans Hall Road, Hanahan, SC 29410. Local pickup and drop-off are available by arrangement. Please wait until you receive confirmation that your order is ready before arriving for pickup.
DO YOU SHIP?
Yes. Shipping is available, and tracking information will be sent to the email address provided at checkout once the order ships. Carrier delivery dates are estimates and may be affected by weather, holidays or other carrier delays.
Please review our Shipping Policy for complete information:
https://yourbusinessllc.com/policies/shipping-policy
WHAT IS YOUR TURNAROUND TIME?
Turnaround times vary depending on the product, customization method, order quantity and current production schedule. The estimated turnaround time will be included in the listing or communicated before your custom order is finalized.
Production time begins after all required details, sizes, artwork and approvals have been received.
DO YOU ACCEPT RUSH ORDERS?
Rush availability depends on the project and current production schedule. Contact us before placing the order to ask whether your requested deadline can be accommodated. Rush fees may apply.
CAN I ORDER JUST ONE ITEM?
Yes! Orders may range from one special item to full school, team, event or business orders. Minimum quantities may apply to certain products or production methods and will be discussed before the order is finalized.
CAN YOU HELP WITH MY DESIGN?
Absolutely. You do not need to have perfect artwork or every detail figured out. Send your idea, inspiration or logo, and Amanda will help determine the best way to bring it to life. Artwork setup or digitizing fees may apply depending on the project.
CAN I PROVIDE MY OWN ITEM TO BE CUSTOMIZED?
Customer-provided items may be accepted with prior approval. Please contact us before purchasing or dropping off an item so we can confirm that its material, construction and condition are suitable for customization.
DO YOU OFFER EMBROIDERY AND SCREEN PRINTING?
Yes. Your Business, LLC offers professional embroidery, screen printing, vinyl and other customization options. The best method will depend on the item, design and order quantity.
DO YOU OFFER ENGRAVING?
Yes. Engraved leather patches are currently available. Additional engraving options may be offered as they are developed and tested. Contact us to discuss your idea and confirm availability.
CAN YOU ORDER APPAREL FOR MY BUSINESS, SCHOOL OR TEAM?
Yes. We can source trusted brands including Columbia, BELLA+CANVAS, District, Gildan and many others. Contact us before purchasing blank apparel elsewhere—we may be able to source the items you need.
WHAT IF MY ORDER IS DAMAGED, DEFECTIVE OR INCORRECT?
Please inspect your order when it arrives or is picked up. If something is damaged, defective or different from what you ordered, contact YourBusinessSC@gmail.com promptly. Include your order number and clear photos so we can evaluate the issue and make it right.
CAN I RETURN OR EXCHANGE AN ITEM?
Eligible non-custom items may be returned within 7 days of delivery or local pickup if they meet the conditions in our Return and Refund Policy.
Personalized, monogrammed, embroidered, screen-printed, custom-designed, special-order, school, team, group and fundraiser items are final sale unless the item is defective or Your Business, LLC made an error.
Please review our complete Return and Refund Policy:
https://yourbusinessllc.com/policies/refund-policy
WHAT IF I ORDERED THE WRONG SIZE OR PROVIDED INCORRECT INFORMATION?
Please review all sizes, names, colors, wording and design details carefully before submitting or approving an order. Custom items created according to the information provided by the customer cannot be returned, exchanged or remade at no charge.
DO YOU RESTOCK PRODUCTS?
Some ready-made and boutique items may be restocked, while others are limited. Sign up for email updates and follow Your Business, LLC on Facebook and Instagram for restock announcements, new products and special offers.
DO YOU OFFER GROUP, SCHOOL, TEAM OR FUNDRAISER ORDERS?
Yes. We work with schools, teams, organizations, events and businesses. Group orders may have their own ordering deadline, production schedule and pickup or distribution instructions. Contact us to discuss your project.